Things That Suck

Dell Cookies

Initial posting: 2012-08-26

Normally, I like to think of cookies as yummy items, but not in this case.

I just brought home a brand-new Dell system with Windows 7 Ultimate, and rather than re-install the system from original Microsoft Windows installation media, I decided I would try to stick with the pre-installed operating system.

Mostly everything is okay. I can live with all the Dell branding implanted within Windows, but I noticed that the home page it was sending me to was It's pretty much the same thing as the real site except it has the Dell branding, including Dell ads, so I thought I would change it back to Windows' default home page, which is


It redirects back to

I thought it was cookie-related, so I got into Internet options and deleted cookies and form data and temporary internet items which is pretty typical procedure in resolving web browser problems. I quit Internet Explorer, and went back to Again, I was redirected to

I don't want to be Microsoft-centric, so I went to my Mac Book Pro and fired up Safari, and I tried going to just to see if this is related only to Windows. It is not! Now, my Macintosh was redirecting me to every time I went to! Safari has more control over which cookies you can delete, so I went through the following steps to remove the cookie, and I was happy to find out that it resolved the problem.

First, set the home page to anything other than (or

Open up Safari's Preferences.

Get into the Privacy settings.

Click Details... to bring up the individual web sites' cookies and cache.

Highlight and click Remove.

Of course, this procedure could still delete other important cookies that were saved from Firefox has much more fine-tuned capabilities for handling cookies. It allows you to search and destroy very specific cookies without deleting all of them (Internet Explorer), or deleting all of them for one web site (Safari).

The following shows precisely which cookies needs to be deleted to resolve the rediretion to Delete mh from, relaunch the browser, and everything is back to normal.

To delete the specific cookie in Microsoft Windows, you need to do a little searching. Navigate to "%APPDATA%\Microsoft\Windows\Cookies\Low" (yes, type (paste) that exactly as it is into your Explorer address bar) and if you've recently visited, sort by date, and one of the first few listed will be the bad cookie to delete. Unfortunately, you cannot determine which one to delete by its name. You must open them up one by one. (Tip - open up a blank Notepad window and drag each cookie's icon on top of the empty window to open it quickly.) The one you want to delete will begin with "MC1 V=3&GUID=" and will contain the string "mh DELL". As with Safari, you will want to make sure you set your home page to something other than or before deleting the bad cookie.

If you do not care about deleting all cookies, close Internet Explorer, open Control Panel, click Network and Internet, then click the "Delete browsing history and cookies" link, click the Delete... button, check the box for cookies, then click the Delete button. Then click OK and close the Control Panel window.

Then, after the problem is gone, NEVER go back to!